Secure CRM access to WFH telemarketer during Covid-19 lockdown

CreditMantri is a Digital Credit facilitator. Their technology platform empowers borrowers and lenders to make efficient credit decisions. CreditMantri works with over 47+ lenders and offers 50+ credit products and services. Their telemarketing teams operate from multiple cities in India. During Covid-19 lockdown, they needed a fast and cost effective solution to enable them to work from home with secure access to CRM.


•︎ IP whitelisting of AWS hosted CRM Application for 300+ telemarketers who would now work from home

• Two factor authentication to strengthen the identity check

• Self-service option to add and update individual IP addresses

• Enforcing user authentication at regular intervals to re-establish the identity and hence the  security

• Simple and easy user experience considering telemarketers are not tech savvy

• Scalable design which can support addition of many more users



• Self-service web application that allows telemarketer to whitelist the public IP address on demand

• Enforcement of SMS-based authentication leveraging MFA feature of Amazon Cognito

• AWS lambda based APIs to facilitate inserts and updates of Security Group rules to activate the whitelisting

• Periodic cleanup of older access rules to impose the user reauthentication

• Web-based application for the faster delivery of the solution and the ease of user access

• Based on highly scalable and native AWS services like Congnito, AWS Lambda and AWS S3

• Extremely cost effective through minuscule pre-provisioned infrastructure and the greater reliance on server-less offering

• Rapid solution development by a joint team of experienced DevOps and AppDev engineers






• CreditMantri could efficiently respond to the fast changing scenario of Covid-19 lockdown

• They could minimize the business operations impact without compromising on the   security

• They saved a considerable cost and time by avoiding conventional options like VPN solutions

Related Case Studies

ISO 27001 compliant architecture
Secure AWS architecture with data localization
Bigyellowfish Technologies
Neural Hive
FinTech case study
Mantle Labs