CreditMantri is a Digital Credit facilitator. Their technology platform empowers borrowers and lenders to make efficient credit decisions. CreditMantri works with over 47+ lenders and offers 50+ credit products and services. Their telemarketing teams operate from multiple cities in India. During Covid-19 lockdown, they needed a fast and cost effective solution to enable them to work from home with secure access to CRM.
Challenges
•︎ IP whitelisting of AWS hosted CRM Application for 300+ telemarketers who would now work from home
• Two factor authentication to strengthen the identity check
• Self-service option to add and update individual IP addresses
• Enforcing user authentication at regular intervals to re-establish the identity and hence the security
• Simple and easy user experience considering telemarketers are not tech savvy
• Scalable design which can support addition of many more users
Solution
• Self-service web application that allows telemarketer to whitelist the public IP address on demand
• Enforcement of SMS-based authentication leveraging MFA feature of Amazon Cognito
• AWS lambda based APIs to facilitate inserts and updates of Security Group rules to activate the whitelisting
• Periodic cleanup of older access rules to impose the user reauthentication
• Web-based application for the faster delivery of the solution and the ease of user access
• Based on highly scalable and native AWS services like Congnito, AWS Lambda and AWS S3
• Extremely cost effective through minuscule pre-provisioned infrastructure and the greater reliance on server-less offering
• Rapid solution development by a joint team of experienced DevOps and AppDev engineers
Results
• CreditMantri could efficiently respond to the fast changing scenario of Covid-19 lockdown
• They could minimize the business operations impact without compromising on the security
• They saved a considerable cost and time by avoiding conventional options like VPN solutions
Copyright 2022