Turn Your Product Docs into 24x7 Automated Support

Powered by your Product Knowledge Base

Navitus parses your product documentation and delivers accurate, context-aware responses – that enhance agent productivity and improve product experience.

Navitus AI customer support agent dashboard delivering cited answers

From Ticket Backlog to Instant Answers

Support teams struggle with repetitive questions and disorganized documentation.
Navitus provides accurate, cited answers instantly, cutting handle time and
letting your team focus on higher-value work.

Automated

Query Handling

3X Faster

Support Resolution

Consistent

Contextual Responses

Better

Product Experience

The Navitus Advantage

Navitus deflecting L1 support tickets with AI-powered cited responses

How Navitus Works

Ingest & Index

Connects to your product docs, release notes, FAQs, and knowledge bases (ex:- S3, Confluence, Git repositories) – and then chunks, enriches, and indexes the content for fast retrieval.

Understand & Answer

Uses Amazon Bedrock Foundation Models to pull relevant passages and generate grounded, cited answers.

Learn & Improve

Uses feedback loops and analytics to refine prompts and retrieval quality, while automatically ingesting new documents.

Core Capabilities of the Navitus AI Support Agent

Navitus automates L1 support and boosts agent productivity – by delivering instant, cited answers – that are grounded in your product knowledge base.

AI-Driven Answers. Human-Level Impact.

Navitus automates L1 support and boosts agent productivity – by delivering instant, cited answers – that are grounded in your product knowledge base.

24x7

Support Coverage

~70%

Faster Support Responses

~40%

Lower Cost per Ticket

Integrate Navitus into your support stack, in days, not months.

Don’t see your tool? Let’s build a connector for you.

Compatible Platforms

Seamless Escalation and Human Hand-off

Navitus handles L1 ticket deflection and automatically routes tougher issues to your human support team via your ticketing system.

Navitus automatically routing unresolved queries to human support agents

Security, Compliance & Data Residency

FAQs

Frequently Asked Questions

Navitus is designed to retrieve answers from approved business documents and knowledge sources, not just generate generic responses. It supports governed, source-backed assistance for enterprise workflows.

Deployment timelines depend on the document sources, integrations, access controls, and hosting model. In most cases, teams can start with a focused pilot before expanding to broader use cases.

Navitus can support common enterprise document formats such as PDFs, Word documents, spreadsheets, presentations, text files, knowledge base content, and structured repositories, depending on the implementation.

No. Your data is used to retrieve and generate answers for your environment. It does not need to be used to train public models.

Agents can ask questions in natural language and receive relevant answers with supporting context from approved documents. This helps them resolve queries faster without manually searching across multiple systems.

Navitus can be configured to ground responses in approved sources, show references, and limit answers when sufficient context is not available. Human review and governance controls can also be added for sensitive workflows.

Yes. Navitus can be deployed in your AWS account, subject to architecture, security, integration, and operational requirements. This gives teams more control over data, access, and compliance.

Experience 24/7 efficient support with Navitus