Connects to your product docs, release notes, FAQs, and knowledge bases (ex:- S3, Confluence, Git repositories) – and then chunks, enriches, and indexes the content for fast retrieval.
Uses Amazon Bedrock Foundation Models to pull relevant passages and generate grounded, cited answers.
Uses feedback loops and analytics to refine prompts and retrieval quality, while automatically ingesting new documents.
Supports web chat email deflection, help-center widgets and Slack integration
Integrates seamlessly with Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, HubSpot, and Jira Service Management.
Manages prompt versions, content sources, confidence thresholds, and analytics from a single console.
Includes safe-response guardrails, citation requirements, and negative prompt testing for reliable output.
Offers response accuracy dashboards, containment rate tracking, and time-saved metrics for continuous improvement.
Enables faster resolution of repetitive tickets with automation.
Provides side-panel suggestions, snippets, and document highlights inside the agent desktop.
Enables natural-language search across your documentation with direct source links.
Navitus automates L1 support and boosts agent productivity – by delivering instant, cited answers – that are grounded in your product knowledge base.
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Navitus handles L1 ticket deflection and automatically routes tougher issues to your human support team via your ticketing system.
We bring hands-on experience in establishing and scaling Global Capability Centers. Our approach ensures smooth setup, seamless operations, and efficient transfer processes. Every step is optimized for speed, reliability, and growth.
The solution automatically attaches the full conversation and metadata to each ticket, giving agents everything they need to take over immediately.
It connects easily with your existing ticketing system, enabling intelligent routing of unresolved queries to the right team.
Keeps all data within your AWS account and region, following recommended deployment practices.
Encrypts data in transit (TLS) and at rest (KMS) for strong protection.
Keeps all data within your AWS account and region, following recommended deployment practices.
Maintains comprehensive audit logs and retention policies for full traceability.
Protects PII and enforces safe-response guardrails.
Aligns with AWS Well-Architected Framework standards.
Navitus is designed to retrieve answers from approved business documents and knowledge sources, not just generate generic responses. It supports governed, source-backed assistance for enterprise workflows.
Deployment timelines depend on the document sources, integrations, access controls, and hosting model. In most cases, teams can start with a focused pilot before expanding to broader use cases.
Navitus can support common enterprise document formats such as PDFs, Word documents, spreadsheets, presentations, text files, knowledge base content, and structured repositories, depending on the implementation.
No. Your data is used to retrieve and generate answers for your environment. It does not need to be used to train public models.
Agents can ask questions in natural language and receive relevant answers with supporting context from approved documents. This helps them resolve queries faster without manually searching across multiple systems.
Navitus can be configured to ground responses in approved sources, show references, and limit answers when sufficient context is not available. Human review and governance controls can also be added for sensitive workflows.
Yes. Navitus can be deployed in your AWS account, subject to architecture, security, integration, and operational requirements. This gives teams more control over data, access, and compliance.