Maximizing Productivity with Amazon WorkSpaces

Saqib Mehraj, Ronit Chauhan


The COVID-19 pandemic has propelled remote work to the forefront of business operations, prompting organizations worldwide to adapt swiftly to a distributed workforce model. In this evolving landscape, the quest for robust solutions to enhance productivity and connectivity among remote teams has become paramount. Enter AWS Workspace, a managed desktop service provided by AWS, offering a transformative solution to address the challenges of remote work dynamics. In this comprehensive blog, we delve into the myriad benefits of Amazon WorkSpaces, offering insights into its functionalities, practical applications, and a simplified guide for seamless setup. Join us as we navigate through the intricacies of Amazon WorkSpaces and explore how it empowers organizations to thrive in the era of remote collaboration.

Understanding Amazon WorkSpaces:

Amazon WorkSpaces revolutionizes the concept of traditional desktop computing by offering a fully managed desktop service in the cloud. It’s akin to having your office computer seamlessly transitioned to the cloud, granting you unparalleled flexibility and accessibility. With Amazon WorkSpaces, users can harness the power of cloud-based desktops to access their work environments, documents, and applications from virtually anywhere, as long as there’s an internet connection. This innovative service caters to the evolving needs of businesses seeking efficient solutions for remote work and distributed teams.

Amazon WorkSpaces serves as a dynamic platform that enables organizations to provide cloud-based desktops to their end-users. This means that individuals can effortlessly access critical documents, essential applications, and valuable resources using a diverse array of devices, including laptops, iPads, Kindle Fire tablets, or Android devices. This groundbreaking service was conceptualized and launched to address the burgeoning demand for Cloud-based ‘Desktop as a Service’ (DaaS), reflecting AWS’s commitment to delivering cutting-edge solutions tailored to meet the evolving needs of modern enterprises.


Amazon workspaces can be used to eliminate the complications of managing the hardware inventory, OS versions and their patches, and Virtual Desktop Infrastructure (VDI). It helps in the simplification of the strategy of desktop delivery, thereby providing users a fast and responsive desktop of their choice which can be accessed by them anywhere and at any point in time for a device which supports it.

How Does It Work?

All the WorkSpaces are provisioned with a persistent Windows Server 2008 R2 instance, which is much similar to Windows 7. The Windows Server 2008 R2 instance is hosted on the Amazon Web Server cloud. These desktops are then broadcasted and streamlined to the end-users through the PCoIP. All data is backed up every twelve hours. All this takes place in the desktop provider end. As far as the end-user segment is concerned, one would require a stable internet connection assisted by TCP and UDP open ports. The end-user would have to also download the client application version of Amazon WorkSpaces for their device.


  1. User Requirements

    1. An AWS Account and IAM User  with administrator access . .

    2. An Internet connection with TCP and UDP open ports is required at the user’s end. They have to download a free Amazon WorkSpaces client application for their device.
    3. Any Operating System(Mac, Windows, Linux)

  2. IP address and port requirements

    The Amazon WorkSpaces client application requires outbound access on ports 443 (TCP) and 4195 (UDP and TCP).
    Port 443 (TCP) is used for client application updates, registration, and authentication. The desktop client applications support the use of a proxy server for port 443 (HTTPS) traffic.

  3. WorkSpaces requirements

    The Amazon WorkSpaces service requires three components to deploy successfully:

  1. WorkSpaces client application — An Amazon WorkSpaces-supported client device. Refer to Getting Started with Your WorkSpace.
    You can also use Personal Computer over Internet Protocol (PCoIP) Zero Clients to connect to WorkSpaces. For a list of available devices, refer to PCoIP Zero Clients for Amazon WorkSpaces.

  2. A directory service to authenticate users and provide access to their WorkSpace — Amazon WorkSpaces currently works with AWS Directory Service and Microsoft AD. You can use your on-premises AD server with AWS Directory Service to support your existing enterprise user credentials with Amazon WorkSpaces.

  3. Amazon Virtual Private Cloud (Amazon VPC) in which to run your Amazon WorkSpaces — You’ll need a minimum of two subnets for an Amazon WorkSpaces deployment because each AWS Directory Service construct requires two subnets in a multi-AZ deployment.

Key Features:

  1. Desktop delivery is simplified:

    It eliminates the need to manage administrative tasks which are associated with managing the lifecycle of the desktop such as provisioning, deploying, maintaining, and recycling the desktops. The hardware inventory to manage is less, and the need to use complex virtual desktop infrastructure is eliminated.  

  2. Scalability:

    Amazon WorkSpaces lets you set up thousands of virtual desktops quickly. This means your team can grow, and your setup can change without hassle.
    Workspaces are available in 12 Regions and can be used to provide access to high performance cloud desktops. Global deployment of thousands of workspaces can be managed via the AWS Console. These desktops can be rapidly provisioned and de-provisioned based on the needs of the user application

  3. Security:

    Your data is kept safe with encryption, and you can control who gets access to what with Active Directory integration.Workspace is deployed within an Amazon VPC (Virtual Private Cloud). This provides the user access to persistent and encrypted storage volumes in the AWS Cloud, which can be integrated with AWS Key Management Service. This way, no data is present in the local device, which helps in improving the security of user data and reduces the risk of data being lost or stolen.Amazon workspace can be used to securely integrate the user’s existing corporate directory, which includes Microsoft Active Directory and multi-factor authentication tolls so that users are easily able to access the resources of the company. The user access control can be managed via an IP access control group, thereby making it easy to control and manage user access to their Workspace with the existing tools. 

  4. Improves Endpoint Security

    One of the headaches that companies face with remote teams is cybersecurity. Are employees keeping those devices updated properly? Does their computer at home have proper antivirus?

    20% of companies have experienced a security breach due to a remote worker since the pandemic began.

    With Amazon WorkSpaces, you can easily apply consistent security policies across all desktop environments. You can ensure all operating systems and software are being kept updated and properly secured.

  5. Flexibility And Control over desktop resources:

    Whether you’re using Windows or Mac, you can access your WorkSpace from any device, making remote work a breeze.Workspace offers a wide range of options for CPU, memory, SSD (Solid State Drives) bundle configurations which can be modified dynamically if the right resources are present for the user applications. The user saves time since they don’t have to worry about predicting the number of desktops they would need, thereby reducing costs and eliminating the requirement to over-buy hardware.
  6. Anywhere Accessibility for Your Computer

    The biggest benefit of using Amazon WorkSpaces is that employees have access to their computer no matter where they are working. They don’t have to “email myself a file” to get something from an office PC to their home computer.

    This ensures someone can be as productive as possible, no matter where they are working.

  7. Enables BYOD (Bring Your Own Device)

    Employees can use the hardware they like to access their desktop on Amazon WorkSpaces. The performance of the computer or tablet a person is using doesn’t hold them back, because the RAM and processing power are coming from Amazon WorkSpaces, the employee device is simply being used as an access point.
    This enables BYOD and allows employees to use the keyboard, screen, and mouse setups that are most comfortable for them.

  8. Cost-effectiveness

    Pay-as-you-go pricing models With Amazon WorkSpaces, you only pay for what you use, and you can bring your own software licenses, saving you money.
    It removes the need to buy (over-buy) desktop and laptop resources since it provides on-demand access to cloud desktops that includes a range of compute, memory and storage resources which can be used to meet the performance needs of the users.


Use Cases:-

  1. Remote Workforce Enablement:

    Amazon WorkSpaces empowers your team to work from anywhere, providing a virtual desktop experience similar to working in the office. Whether employees are at home, in the office, or on the go, they can access their desktop environment effortlessly.The Amazon WorkSpaces enables contact center agents to work from anywhere with a secure, easy-to-use agent experience.

  2. Cost Optimization:

    By transitioning to cloud-based WorkSpaces, you can eliminate the need for expensive hardware investments. Instead of purchasing and maintaining physical desktops, you pay for virtual desktops on a usage basis, optimizing your IT budget and reducing infrastructure expenses.

  3. Data Security:

    Amazon WorkSpaces enables you to apply consistent security policies across all desktop environments, ensuring that operating systems and software are regularly updated and properly secured. This reduces the risk of security breaches resulting from outdated or unprotected devices.

  4. Flexible Configuration Options:

    Unlike traditional desktop setups, Amazon WorkSpaces offers a wide range of hardware and software configurations. You can choose from predefined bundles or create custom WorkSpaces tailored to your specific requirements, ensuring that every employee has access to the resources they need.

  5. Hiring a contingent workforce

    Contractor PCs may be easily assigned and removed, while users’ critical data is kept safe in the cloud using Amazon WorkSpaces.

  6. Running powerful desktops

    The Amazon WorkSpaces provides developers and engineers with high-performance desktops where they may store and access confidential models, designs, and code.


WorkSpaces are like personalized workstations in the cloud, similar to what you might use on your computer. Each WorkSpace is connected to a virtual private cloud (VPC) and a directory, which is like a storage area for WorkSpaces and user information. This directory is managed through the AWS Directory Service, which offers different options like Simple AD, AD Connector, or AWS Managed Microsoft AD.

When users want to access their WorkSpaces, they use a client application on their device or web browser for Windows WorkSpaces. They log in with their directory credentials, which are like their keys to unlock their WorkSpace. This login information goes through an authentication gateway and then to the directory for the WorkSpace. Once authenticated, the actual work starts, and data flows through a streaming gateway.

For security, all this communication happens over HTTPS (like a secure version of regular web browsing) on port 443. The streaming of pixels to the WorkSpace and network health checks use different ports (4172 and 4195). Each WorkSpace has two network interfaces: one for management and streaming and another for regular network activity. The primary interface gets its IP address from the VPC, making it easy for the WorkSpace to connect with the directory and other resources in the VPC.Pricing is based on usage, with options for monthly or hourly billing. To get started, users can follow tutorials or explore resources provided by Amazon WorkSpaces.

So, in simple terms, WorkSpaces give you a virtual place to work in the cloud, connected to your own private space (VPC) and managed through a directory service, ensuring security and smooth communication.


Setting Up Amazon Workspaces And AD Directory :-

Step 1: Creating a Virtual Environment

Begin by setting up a Virtual Private Cloud (VPC) designed for Amazon Workspaces deployment.

  1. Log into the AWS Management Console.
  2. Navigate to the VPC Dashboard.
  3. Create your VPC with a specific name and IP range.
  4. Establish public and private subnets.
  5. Set up Internet Gateway and Route Tables.
  6. Associate subnets with respective route tables.
  7. Create a NAT Gateway for private subnet access.

Creating the VPC provides a secure base for Amazon Workspaces, ensuring smooth connectivity and management.

Step 2: Establishing a AD  Directory

Set up a directory to manage user access and authentication for Amazon WorkSpaces.
Using AWS managed Microsoft Active Directory (AD) less headache for administrator and team because no need to manage license and it is pay as you go model. Also it is Highly Available (HA) configuration and managed service so no need for patching or easy to add more AD nodes.

Major benefit of using AWS managed AD is that on-board and off-board users easily handle outside of the AWS console. Also can use an AD connector to connect Corp AD.

Directory Setup:
  1. Login to your AWS Console with Administrator permission
  2. Under Security, Identity & Compliance service select Directory Service.
  3. Click Set up Directory
  4. Select AWS Managed Microsoft AD and click Next

    5. Select Standard unless required to setup larger business

    6. Give any name at Directory DNS name (Not Public DNS, inside your VPC) See example from below screenshot

    7. Enter Directory NetBIOS name (See example from below screenshot)

    8. Enter the Admin password and make sure to write down somewhere safe because it will require it. Click next

     9. Choose the VPC you want and select at least two different Subnets. Click Next

       10. Review and Create Directory (~ 86 dollars per month and 30 days free trial) This step will take around 45 minutes.

Establishing a directory streamlines user authentication and access control, enhancing security and management.

Step 3: Workspaces Configuration

Create virtual desktop environments tailored to user needs.

WorkSpaces Setup:

  1. Open the WorkSpaces console. 
  2. Launch WorkSpaces and select the directory.

3. Configure user settings and add users.

4. Choose the appropriate bundle.

Configure running mode and encryption.

Running Mode:-


 Types of Running Modes:-

  1. AutoStop:
    Your WorkSpace is set to the AutoStop mode, which means it will start automatically      when you log in and stop when it is no longer in use.

  2. Billing:
    You will be billed by the hour for the time your WorkSpace is actively running.
    This ensures cost optimization as you only pay for the actual usage, making it an efficient choice.


Note :- AutoStop Time:

The AutoStop time is set to 1 hour. After 1 hour of inactivity, your WorkSpace will automatically stop to minimize costs.

5. Choose Create Users

To add a new user to your directory, navigate to the “Identify Users” page and fill out the required fields: Username, First Name, Last Name, and Email. Ensure that the email address provided is one that requires access to WorkSpaces.

6. Review and create the WorkSpace.

Setting up WorkSpaces provides users with virtual desktops customized to their requirements, promoting flexibility and efficiency.

Step 4: Connecting to WorkSpaces

Enable users to access their WorkSpaces seamlessly.

Connection Process:
  1. Connecting to Amazon WorkSpaces Desktops
    • Users receive email notifications with registration codes and setup links.
    • For the first time, we need to enter the registration code received in email and click Register.
    • Download and install the WorkSpaces client.

    • Use the provided registration code to connect.

    • Log in with the assigned username and password.

    • Connecting to WorkSpaces is straightforward, ensuring quick and secure access to virtual desktops.
      By following these simplified steps, you establish a robust and secure environment for Amazon WorkSpaces deployment. These measures ensure enhanced productivity and security in your remote work infrastructure.You can also use the Windows remote desktop protocol (RDP) to log in to an online Windows instance, as follows:
      • The instance must have a security group with an inbound rule that allows RDP access.
      • choose Security Groups from the navigation pane.
      • Choose Add Rule and specify the following settings:
        1. Type – RDP
        2. Protocol: TCP
        3. Port Range: 3389
        4. Source –  Enter the IP addresses that you use to connect to the WorkSpace. The permissible source IP addresses.
        5. Choose Save rules.
  1. You can now connect to the WorkSpace using RDP from the IP addresses that you specified. Follow these steps:
    • Open Remote Desktop Connection.
    • For Computer, enter the WorkSpace IP addresses, and then choose Connect.
    • For Enter your credentials, enter the user credentials. Then, choose Ok.
      Note: The user credentials must be in the format: domain_name\username.

BYOL (Bring Your Own License ) for Amazon WorkSpaces:-

Amazon WorkSpaces offers a significant advantage for businesses and organizations looking to transition to virtual desktop environments: the ability to Bring Your Own License (BYOL) for Windows desktop operating systems. This feature allows users to deploy their Windows 10 or 11 desktops on WorkSpaces while staying compliant with Microsoft licensing agreements.

AWS License Manager’s simplified Bring-Your-Own-License (BYOL) experience allows you to effectively govern and manage software licenses, such as Windows and SQL Server, that require a dedicated physical server. You can enjoy the flexibility and cost effectiveness of using your own licenses on Amazon EC2 Dedicated Hosts, but with the simplicity, resiliency, and elasticity of Amazon EC2. The following sections of this blog explain how managing Dedicated Hosts has become easier with AWS License Manager’s simplified BYOL feature.

Amazon EC2 Dedicated Hosts allow you to use your existing per-socket, per-core, or per-VM software licenses that are bound to VMs, sockets, or physical cores, subject to your license terms. A host resource group is a collection of Dedicated Hosts that can be managed together as a single entity using your specified preferences. They allow customers to define preferences to automate Dedicated Host management tasks like host allocation, host release, host recovery, and instance placement. They give you flexibility to use your licenses better and the option to designate hosts to be exclusively used by your licenses.

Steps to configure Host Resource Groups

Host resource groups can be configured with three easy steps that an administrator can perform.

  1. Create license configuration
  2. Attach the license configuration to the Amazon Machine Image (AMI), and
  3. Create a host resource group specifying how you want EC2 to manage your Dedicated Hosts.

For example, consider you’ve already purchased Microsoft software and want to bring your own licenses to the AWS Cloud. Based on the terms of your license agreements and compliance requirements, you can specify licensing rules in
License Configuration.

Step 1:

Let’s create two License Configurations based on Microsoft Windows Server and SQL Server licensing terms. Follow the steps to create License Configuration. Since these licenses are bound to physical cores, while creating license configuration, make sure to select license type as core and tenancy as Dedicated Host.

  1. Now we have two license configurations created and the current license consumption is zero for both.

    Step 2:
  2. Next associate your AMI to the launch configurations created in step1. Steps to associate AMI are discussed in mechanisms to govern license usage with AWS License Manager blog.Step 3:
  3. Once you have license configurations created and associated them with AMI, let’s create a host resource group.
  4. Go to the host resource group console user AWS License Manager, and select create host resource group.
  5. In the create host resource group console, specify the group name and description. For our example, the name of the host resource group is given as “Windows-and-SQL-Server-HRG”. In the EC2 Dedicated Host management settings, select the following settings,
    • Allocate hosts automatically: Indicates whether Amazon EC2 can allocate new hosts on your behalf if launching an instance in this host resource group would exceed its available capacity.
    • Release hosts automatically: Indicates whether Amazon EC2 can release unused hosts on your behalf. An unused host has no running instances.
    • Recover hosts automatically: Indicates whether Amazon EC2 can move instances from a host that has failed unexpectedly to a new host.
    • In the Associated license configurations section, select the Windows and SQL Server license configurations you created earlier since you intend to use only those licenses on hosts belonging to this group.

After these three steps, the host resource group is configured and created. Now, users can simply launch instances using their AMI, and AWS would place instances on an automatically allocated host inside the “Windows-and-SQL-Server-HRG” Host Resource Group. You can also use auto-scaling groups, and to set it up you can use a launch template.

Thus, the simplified BYOL experience can maximize your licensing benefits by using Dedicated Host management capability, and reduce your TCO. This feature gives the resiliency and elasticity of EC2 while managing software licenses with Dedicated Hosts. For more information on managing licenses using AWS License Manager, please refer to our
service documentation.

Here’s why BYOL for Windows desktop licenses is a standout advantage of Amazon WorkSpaces:

  1. Cost-Efficiency: With BYOL, organizations can leverage existing investments in Windows desktop licenses, eliminating the need to purchase additional licenses for each WorkSpace. This helps businesses optimize their IT budget by avoiding unnecessary expenses on licensing fees.
  2. Compliance: Amazon ensures that BYOL WorkSpaces are deployed on dedicated hardware in the AWS Cloud, ensuring compliance with Microsoft licensing terms. This dedicated hardware setup provides a secure and compliant environment for running Windows desktops in a virtualized environment.
  3. Consistent User Experience: By bringing their own Windows licenses, organizations can provide a consistent user experience across their WorkSpaces environment. Users can seamlessly access their familiar Windows desktop environment, applications, and settings, enhancing productivity and user satisfaction.
  4. Flexibility and Customization: BYOL allows organizations to customize their WorkSpaces environment according to their specific requirements. Whether it’s integrating custom applications or configuring security settings, businesses have the flexibility to tailor their virtual desktop infrastructure to meet their unique needs.
  5. Compatibility and Support: BYOL supports a range of Windows versions, including Windows 10 and 11, ensuring compatibility with existing applications and workflows. Additionally, AWS provides comprehensive support and documentation to assist organizations in the deployment and management of BYOL WorkSpaces.

Prerequisites and Requirements for Running Windows on AWS WorkSpaces

  1. Before diving into setting up Windows on AWS WorkSpaces, it’s essential to ensure that you meet certain prerequisites and requirements to ensure compliance and optimal performance. Here’s what
    you need to consider:
  2. Licensing Agreement:
    • Verify that your Microsoft licensing agreement allows Windows to run in a virtual hosted environment.
  3. Minimum WorkSpaces Requirement:
    • For non-GPU-enabled bundles:
      1. Ensure a minimum of 100 WorkSpaces per Region, a combination of AlwaysOn and AutoStop WorkSpaces.
      2. This is necessary to comply with Microsoft licensing requirements and to run WorkSpaces on dedicated hardware.
    • For GPU-enabled bundles:
      1. Run a minimum of 4 AlwaysOn or 20 AutoStop GPU-enabled WorkSpaces per Region per month on dedicated hardware.
  4. Note on Bundle Availability:
    • Graphics bundle is no longer supported after November 30, 2023. Consider migrating your WorkSpaces to Graphics.g4dn bundle.
    • Graphics and GraphicsPro bundles aren’t available in certain regions.
    • Windows 11 bundles have specific protocol and bundle limitations.
  5. Infrastructure and Cost Considerations:
    • Setting up the infrastructure to meet the minimum requirements can be resource-intensive and costly.
    • Practical demos may be challenging due to infrastructure and cost constraints.
  6. Best Practices:
    • For optimal video conferencing experience, consider using Power or PowerPro bundles.


In summary, Bringing your own Windows desktop licenses to Amazon WorkSpaces offers businesses a cost-effective, compliant, and flexible solution for deploying virtual desktop environments. This approach leverages existing licenses and infrastructure, streamlining the transition to cloud-based desktop computing while maintaining control and consistency over the desktop environment. However, before setting up Windows on AWS WorkSpaces, it’s crucial to ensure that you meet certain prerequisites and requirements to ensure compliance and optimal performance. Understanding these requirements is essential for successful implementation, even though practical demos may be challenging.

Troubleshooting Common Errors:-

Encountering errors while setting up WorkSpaces is not uncommon. From workspace loading delays to connectivity issues, or any other error, simply click on “Restore.” If the issue persists, you can rebuild the workspace. This managed solution provided by AWS addresses common challenges, ensuring a smooth deployment process.

The WorkSpaces service periodically checks the health of a WorkSpace by sending the WorkSpace a status request. A WorkSpace is marked as unhealthy if the WorkSpaces service doesn’t receive a response in a timely manner.

Common Errors and troubleshooting

Error 1: Workspace Takes Time to Load
  1. Description: Users experience extended loading times for their WorkSpaces.
  2. Solution:
    • Reboot the WorkSpace from the WorkSpaces console.If the issue persists, connect to the WorkSpace using Remote Desktop Protocol (RDP).If unreachable via RDP, consider restoring the WorkSpace to the last known good snapshot or rebuilding the WorkSpace.
    • Restart your workspaces.
    • Log in to the AWS console.
    • Navigate to WorkSpaces.
    • Click on the problematic workspace.
    • Scroll down to the Snapshots block.
    • Choose “Restore” to revert the workspace.
    • If the issue persists, choose “Rebuild” to reconstruct the workspace.
Error 2: Unable To Connect
  1. Description: Users encounter an error message indicating inability to connect to the workspace.
  2. Solution:
    • Reboot the WorkSpace.
    • Verify CPU usage and resize the WorkSpace if necessary.
    • Check the WorkSpace’s computer name and ensure services are running.
    • Verify firewall rules to allow necessary traffic.

  1. Description: The selected workspace appears to be suspended, showing the error type “ERROR_TYPE_ALLOCATE_RESOURCE.”
  2. Solution:
    • Log in to the AWS console.
    • Navigate to WorkSpaces and select the problematic workspace.
    • In the Snapshots section, choose the “Restore” option to revert to a previous working state.
    • If the issue persists, select the “Rebuild” option to revert to a previous working state.


In today’s rapidly evolving digital landscape, Amazon WorkSpaces stands out as a beacon of innovation, offering unparalleled flexibility, security, and scalability in remote desktop solutions. By embracing cloud-enabled virtual desktops, organizations can transcend geographical boundaries and empower their teams to work seamlessly from any location.

Amazon WorkSpaces simplifies remote work by providing a secure and scalable platform where productivity knows no bounds. By migrating your office to the cloud, you unlock a world of possibilities, keeping your team connected and productive, regardless of their physical location. It’s like having your office in your pocket – always accessible, always reliable.

With Amazon WorkSpaces, the journey towards remote collaboration becomes not just a necessity, but a strategic advantage. Embrace the future of work with Amazon WorkSpaces, where productivity knows no limits, and success knows no boundaries.

About Author

Saqib specializes in delivering complex cloud solutions, with a focus on modernization and security. With expertise in AWS, Terraform, Kubernetes, CI/CD pipelines, and microservices architecture, Saqib helps customers to excel by implementing solutions which are secure and efficient.

Ronit Chauhan, an AWS Certified Solutions Architect-Associate and DevOps Engineer at Comprinno Technologies, specializes in crafting secure and efficient cloud solutions. With expertise in AWS services spanning Compute (EC2, Lambda, EBS), Storage (S3, Redshift, Storage Gateway), Networking (VPC, Route53, API Gateway), Security (IAM, KMS, Cognito), Governance (OpsWork, Cost Explorer, CloudTrail, CloudWatch), Databases (DynamoDB, RDS, Elasticache), and Applications (SNS, SQS, SWF) etc , Ronit delivers modernized infrastructures that meet the highest standards of performance and security.

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